Terms of Service

Last updated: January 15, 2024

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Judge.me's website https://judge.me/ and service (together the “Service”) operated by Judge.me Ltd, located at c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you do not have permission to access the Service.

These Terms are split into three sections:

provisions applicable to all visitors, users and others who wish to access or use the Service (“Users”) (including without limitation Merchants or Reviewers);
provisions applicable to merchants operating stores on e-commerce platforms who have elected to use the Service to collect reviews of their products and services (“Merchants”); and
provisions applicable to persons who have elected to leave reviews of products and services provided by Merchants via the Service and/or to disseminate those reviews via the Service and/or on social media (“Reviewers”).

Please be aware that you may act as a Merchant in some circumstances and as a Reviewer in other circumstances.

PROVISIONS APPLICABLE TO ALL USERS

Websites pretending to be Judge.me

From time to time fraudsters set up websites with variants of our name and branding in attempts to defraud Merchants and Reviewers. The ONLY website that we operate is judge.me and we do not operate any other websites. In particular we do not operate any websites or services by which you can “boost” a product listing or review and we do not remunerate Reviewers for posting reviews.

If you are approached by a website claiming to be connected with our Service, please do not engage with that website and report the website as soon as possible to support@judge.me.

All invoices and correspondence with regards to fees payable by Merchants will be made available to the Merchant via our Service and/or sent to the Merchant by email from @judge.me domain. We will NEVER send you an invoice from an alternate address or from a url that does not end @judge.me. Please do not pay any invoice or request for payment from any email address other than that given above. If you receive any invoice or request from payment and you are not sure whether it is legitimate, please email support@judge.me for assistance.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

Judge.me search

Our Service allows shoppers to search for products worldwide and read reviews to make informed buying decisions. By default, search results display products with a transparency score of 80% or higher, indicating that at least 80% of verified reviews for each product have been published. Users can adjust the "Transparency" filter on the search results page to modify the criteria.

Data Protection

In providing our Service to you, we may process personal data about you, your staff and/or your customers. Such processing shall be in accordance with our Privacy Policy.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that a copyrighted work has been copied in a way that constitutes copyright infringement and is viewable on, or disseminated via, our Service, please submit your claim via email to support@judge.me, with the subject line: "Copyright Infringement" and include in your email a detailed description of the alleged Infringement as detailed below, under "DMCA Notice and Procedure for Copyright Infringement Claims"

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims in respect of infringement of any Content found on and/or disseminated through the Service.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our copyright agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our copyright agent via email at support@judge.me

Intellectual Property

The Service and its original content (excluding Content provided by Users), features and functionality are and will remain the exclusive property of Judge.me Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of England and Wales. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Judge.me Ltd.

Disputes

As part of our Service we provide a process for resolving disputes. We consider disputes as falling into two groups:

those that relate to Content – these are dealt with under the procedure set out in our Acceptable Use Policy and Content Standards; and
those that relate to an order you have made (an “Order”).

By (a) purchasing a product from a Merchant via an Affiliate Link appearing on our Service, (b) submitting a complaint via our Service in respect of any such product, and/or (c) selling a product to a User who has been directed to your platform by an Affiliate Link on our Service, you agree to the provisions in these Terms including without limitation the dispute provisions in this section.

Either a User who has a complaint about a product purchased from a Merchant via an Affiliate Link appearing on the Service (a “Product”) or a Merchant in receipt of a complaint about a Product may elect to engage with our dispute resolution tool (the “Arbitration Tool”). In order to use the Arbitration Tool, the User must have a confirmed Order and must be logged into Shopify so that the data on the Order can be accessed by us.

Each Merchant is required to publish a policy detailing its approach to returns, refunds and cancellations and this policy will apply to the vast majority of complaints.

When electing to engage with the Arbitration Tool, the relevant party making the election must provide to Judge.me the following information:

their contact details (including full name and email address);
contact details for the complainant;
a link to the Merchant’s terms of service;
a link or details of the Order to which the dispute relates;
a statement containing as much detail as possible in relation to the complaint. This must include:
- what is wrong, the remedy being sought by the complainant and why the complainant believes that a remedy is required;
- what steps have already been taken to address the complaint and what solutions have been offered by either party; and
which provisions of the Merchants terms of business, or applicable laws, the complainant believes have been breached.

The Arbitration Tool currently has two levels as follows:

Level 1: the User and Merchant are encouraged to communicate with each other via chat functionality within the Arbitration Tool. The aim is for the parties to agree a resolution informally.
Level 2: in the event that the User and Merchant are unable to resolve the complaint under Level 1, the Merchant may propose a resolution. In the event that the Merchant proposes a resolution to the complaint that is acceptable to the User, the User can click a button to agree that resolution. Such agreement is irrevocable and binding on the User and Merchant.

In the event that the User and Merchant are unable to resolve the complaint under Level 1 or Level 2, they are free to take any steps permitted by law of the Merchant’s terms.

The parties acknowledge and agree that Judge.me may not review any resolution proposed or agreed between the parties. Judge.me shall have no liability with regards to any resolution agreed between the User and a Merchant. Any resolution that imposes any cost, liability or fee on Judge.me shall be void and shall not be binding on Judge,me.

We may introduce an annual fee payable by Merchants to cover an unlimited number of complaints referred to the Arbitration Tool. Any fee shall be agreed with the Merchant in writing.

Links To Other Websites

Our Service may contain links to third party web sites or services that are not owned or controlled by Judge.me Ltd. Our Service may also facilitate the publication of reviews on social media and on Merchant websites.

Judge.me Ltd has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Judge.me Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Affiliate Links

Our Service may contain affiliate links to other sites and resources provided by Merchants (“Affiliate Link”). An Affiliate Link will take you to a Merchant’s account where you can purchase products which have been reviewed or displayed on our Service.

We do not approve websites or information you may obtain from links and do not have any control over the contents of those sites or recourses.

You acknowledge and agree that should you make a purchase on a Merchant site, from clicking the Affiliate Link you will be contracting directly with the Merchant and not us. For the avoidance of doubt, we will not be a party to any contract between you and a Merchant.

If you follow an Affiliate Link from our Service and make a purchase, we may receive commission from the Merchant.

Linking to our Service

You may link to the home page of our Service, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Service in any website that is not owned by you.

Our Service must not be framed on any other site, nor may you create a link to any part of our Service other than the home page, unless you are a registered User, in which case you may link your individual Judge.me profile URL to another site.

We reserve the right to withdraw linking permission without notice.

The website to which you are linking must comply in all respects with the content standards set out in our Acceptable Use & Content Standards Policy.

If you wish to link to or make any use of content (including Content) on our Service other than that set out above, please contact support@judge.me.

No Text, Data Mining, or Scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Service or any services provided via, or in relation to, our Service. This includes using (or permitting, authorising or attempting the use of):

any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Service or any data, content, information or services accessed via the same; and
any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

This provision should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This provision shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Viruses

We do not guarantee that our Service will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Service. You should use your own virus protection software.

You must not misuse our Service by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service, the server on which our Service is stored or any server, computer or database connected to our Service. You must not attack our Service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Disclaimer

We are not the seller of any goods which are reviewed and displayed on our Service and have no liability for any act or omission of any Merchant, any defective goods sold and/or any other matter relating to the sale and purchase of goods from Merchants by Users.

The content on our Service is provided for general information and should only be utilised by Users as a guideline only. Reviews posted on our Service are not intended to amount to advice on which you should rely. You are advised to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Service.

We make reasonable efforts to update the information on our Service and encourage Merchants to do the same in respect of reviews generated by Users about their products. However, we make no representations, warranties or guarantees, whether express or implied, that the content on our Service, including those reviews posted by Reviewers and/or Merchants, are accurate, complete or up to date.

Changes

We reserve the right, in our sole and absolute discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

PROVISIONS APPLICABLE TO MERCHANTS ONLY

Communications

By creating an account on the Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. You can find out further information about how we process your personal data in our Privacy Policy.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Judge.me Ltd cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Judge.me Ltd customer support team.

Free Trial

Judge.me Ltd may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Judge.me Ltd until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Judge.me Ltd reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Judge.me Ltd, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will only affect Subscriptions that come into effect after the subscription change.

Judge.me Ltd will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Refunds

Judge.me Ltd refund policy for Subscriptions is stated and explained prior to a Subscription purchase. Additional refund requests may be considered by Judge.me Ltd on a case-by-case basis and granted in sole discretion of Judge.me Ltd.

Websites pretending to be Judge.me

If you are approached by a website claiming to be connected with our Service, please do not engage with that website and report the website as soon as possible to support@judge.me.

All invoices and correspondence with regards to fees will be made available to you via our Service and/or sent to you by email from @judge.me domain.. We will NEVER send you an invoice from an alternate address or from a url that does not end @judge.me. Please do not pay any invoice or request for payment from any email address other than that given above. If you receive any invoice or request from payment and you are not sure whether it is legitimate, please email support@judge.me for assistance.

Legal Compliance

The laws around the collection, publication and suppression of reviews differ by jurisdiction. Our Service provides functionality that allows Merchants to collect and manage reviews. It is the responsibility of the Merchant to ensure that any activities undertaken by the Merchant in respect of reviews are compliant with local law requirements including without limitation as regards marketing activities and data protection compliance.

Review badges

Judge.me prioritises transparency and indicates the source of reviews with a review source badge.

Reviews may be marked as verified where Judge.me is able to verify that the review has been submitted by a Reviewer with a real order for the relevant product. Verification is achieved by checking lists of orders and Merchants cannot influence the verification process.

Imported reviews are verified only if the Merchant provides the relevant order history to prove that a purchase has been made.

Merchants have the option to translate the verified badge or modify its wording, but are not permitted to add the badge themselves to any review.

Merchants may offer rewards to Reviewers to leave a review. To maintain transparency, reviews that are rewarded with discounts generated by Judge.me will be clearly marked on the Service with a badge and may include additional information if a review is promoted to third parties.

Displaying reviews

Merchants may enable review collection on their website and/or via email and display collected reviews on their website.

If a Merchant qualifies and opts in on the Service, its published reviews will be automatically synced and displayed on the Service.

Judge.me offers a B2B review app via which Merchants are able to view, publish and suppress reviews. By default, new reviews are automatically published on the Merchant’s pages. Merchants can choose to unpublish specific reviews.

Merchants may choose to manually publish their reviews by enabling reviews curation. Judge.me encourages stores to publish all reviews, including unfavourable ones, as potential customers are often interested in the context and how stores handle negative feedback.

Users can see via the Service how many verified reviews a Merchant has and how many of them are published.

Disseminating reviews outside the Service

Merchants may disseminate reviews outside of the Service including on their own website, on Google Shopping, on their Facebook Business page and via other apps and plug-ins with enabled integration for sharing reviews.

Managing reviews

Reviews (including any text, images, and videos associated with the review) are owned by the relevant Reviewer. Reviewers can manage their reviews through their profile with the Service, including creating, editing, managing publish status or deleting reviews permanently.

Merchants may suggest edits to resolve typos or formatting issues in reviews. However, the Reviewer holds the final approval authority. After suggesting an edit, a notification email is sent to the Reviewer, allowing them to review and approve the changes. If the Reviewer does not approve the edits by clicking the approval link in the notification email, all proposed changes will be reverted. Merchants cannot modify star ratings.

Rewards

Merchants may incentivise buyers who leave reviews by offering a small discount on future purchases with that Merchant. The discount can be either a fixed amount or a percentage. Merchants may also set specific conditions for obtaining and using the discount, such as requiring the review to include an image or making the next purchase above a minimum amount.

To maintain transparency, reviews that are rewarded with discounts will be clearly marked on the Service with the badge 'Promoted Review'.

Engaging with reviewers

Merchants are required to engage with Reviewers with respect and politeness at all times. Merchants may respond to reviews, whether privately or publicly, using the Service.

Grouping reviews

Judge.me enables Merchants to group and share reviews among bundled products or product variants through the "Product Group" functionality.

Additionally, Merchants can synchronize reviews for products across multiple shops based on the products' SKUs using the "Shop Group" feature.

If the original review was given to different product, it will be displayed on the review card to ensure transparency.

Content

Judge.me Ltd has the right but not the obligation to monitor and edit all Content provided by Users.

In addition, Content found on or through this Service is the property of Judge.me Ltd or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us. Notwithstanding the foregoing, you may post reviews provided by your customers on social media and/or on your website and other marketing assets so long as they clearly state that they have been provided via our Service.

Data Protection

You undertake to list Judge.me as a sub-processor of customer personal data and the provider of review functionality in your privacy policy and to ensure that you have in place any appropriate consents to ensure the activities carried on by us as detailed in our privacy policy are compliant with applicable laws.

Shopify & Shop app

We share certain Content and data provided by Users with Shopify and their Shop app.

By creating an account to use our Service, and/or continuing to use our Service, you (being a Merchant) undertake to promptly delete any Shop Content from the Shop app when requested to do so by us.

Service Commitment

We undertake to use reasonable endeavours to make the Service available with a monthly uptime percentage of at least 99.9% during any calendar month (the “Service Commitment”).

The Service Commitment does not apply to any unavailability that is directly and exclusively caused by (i) factors outside of our reasonable control, including any force majeure event, (ii) your breach of these Terms(iii) any defect in the equipment, software or other technology operated by you or any third party and/or (iv) any emergency or scheduled maintenance.

Services are monitored 24/7 and 365 days a year and we aim to respond to critical service issues within 30 minutes and to provide regular updates until any issue is resolved and will commit all reasonable resources to ensure the speediest resolution to critical issues. We will aim to resolve critical bugs within 5 working days.

We plan our maintenance to minimise disruption. All planned maintenance will be posted on our status page. We will notify you of any planned maintenance that exceeds 20 minutes, via email. If maintenance is expected to be less than 20 minutes, notifications will be found via an in-app banner.

Indemnification

You agree to defend, indemnify and hold harmless Judge.me Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service (including without limitation any claim that such Content infringes the intellectual property rights of any other person).

Limitation Of Liability

In no event shall Judge.me Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Judge.me Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

PROVISIONS APPLICABLE TO REVIEWERS ONLY

Communications

How to leave a review

Reviews can be submitted by Reviewers as follows:

organic web reviews via the Service: Reviewers can submit reviews through web forms on the Service in respect of the product, Merchant or Reviewer;
organic web reviews via the Merchant’s website: Reviewers can submit reviews via web forms in review widgets on Merchant’s websites;
invited reviews: we can send Reviewers review requests via email, SMS or web push notifications to buyers of products on behalf of Merchants based on settings and conditions; and/or
imported reviews: Merchants can import reviews collected by other review providers or collected for their other stores/e-commerce channels.

To submit a review, a Reviewer has two options: either sign in to their profile or provide their name and email in the web form. If you don't have a Reviewer account yet, one will be created for you. If you choose to submit a review without signing in, you will receive an email where you can confirm your email address. You will need to create a profile on the Service in order to amend or delete the review.

Review badges

Judge.me prioritises transparency and indicates the source of reviews with a review source badge. Judge.me may also allocate certain reviews a “verified badge” where Judge.me is able to verify that the review has been submitted by a Reviewer with a real order for the relevant product. The Reviewer is not able to add or remove a badge.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness. In particular if you share your reviews with Google, your reviews must follow Google's Product Ratings policies.

By posting Content on or through the Service, You represent and warrant that:

the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms;
that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity;
the Content is relevant to the Merchant and/or products being reviewed and provides value to shoppers;
the Content complies with our Acceptable Use & Content Standards Policy; and
the Content complies with Google's Product Ratings policies.

We reserve the right to terminate the account of anyone found to be infringing of our or any third party’s intellectual property rights and/or breaching any of the representations and warranties set out above.

By posting Content on or through the Services, you agree to defend and indemnify Judge.me, its affiliates, directors, officers, employees, and Users against all liabilities, damages, losses, costs, fees (including legal fees), and expenses relating to any allegation or third-party legal proceeding (including regulatory proceedings) to the extent claiming that use of Licensed Content infringes or violates the third party's intellectual property or other rights including applicable privacy or data protection legislation.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting or submitting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

When you upload or post Content to our Service, you grant us the following rights to use that Content:

a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that User-generated Content in connection with the Service and across different media including to promote the Service, and to amend or delete the Content when you amend or delete the content via our Service or otherwise as we see fit in accordance with these Terms; and
a worldwide, non-exclusive, royalty-free, transferable licence for other Users, Merchants, partners or advertisers to use the Content in accordance with the functionality of our Service and to amend or delete the Content when you amend or delete the content via our Service or otherwise as we see fit in accordance with these Terms.

You agree that this license includes the right for us to automatically publish reviews on the Service and otherwise make your Content available to other Users of the Service, who may also use your Content subject to these Terms.

Public nature of a review

Any review that you submit may be public. Subject to the other provisions of these Terms, the review will be published on the Service and may be published on the Merchant’s website and/or social media. When you submit a review, you will be given the opportunity to select the format in which you would like the Reviewer’s details to be presented: options open to you are first name [dot] last name (being the names given by you either when you created an account with the Service or when submitting the review); first name [dot] initial of last name; or anonymous. The default format is first name [dot] initial of last name. You may amend your election at any time via your User account with the Service.

Each review published on the Service in respect of which the Reviewer has elected to appear in the format first name [dot] last name or first name [dot] initial of last name will have the Reviewer’s preferred identification format hyperlinked allowing any User to click the Reviewer’s identification format and view the User’s profile on the Service.

A User’s profile page on the Service will show every review submitted by the User via the Service (other than those reviews in respect of which the Reviewer has elected to be anonymous). A User’s profile page on the Service can be reviewed by any other User and may be identified and categorised by search engines.

If you have elected to associate an image with your account (such as a profile picture) that image may appear on reviews and will be publicly viewable on your profile page on the Service.

Amending and deleting a review

You may amend or delete any review submitted by you by logging into your User account on the Service. If you amend or delete a review, that review will be amended or deleted from the Service and a request to amend or delete the review will be passed to the relevant Merchant to whom the review relates. It may take time for the Merchant to amend or delete the review. Reviews that have been posted outside of the Service, for example on social media, may not be amended or deleted automatically or at all.

Shopify & Shop app

We share certain Content and data provided by Users with Shopify and their Shop app. By providing Content to us you authorise us to share that Content and any related data with Shopify and their Shop app (“Shop Content”). A User may at any time request that Shop Content be deleted from the Shop app by making a request to us. If a Merchant deletes their account on our Service, we are unable to process a deletion request in respect of Shop Content automatically. In these circumstances, the Merchant will be required to delete the Shop Content for us.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

Limitation Of Liability

Disclaimer

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.